Agent/Operator FAQ’s:
Q: How does the gift list work?
The gift list is basically a bank account where family and friends can purchase tangible item to the value indicated for each item on a gift list. These funds will be refunded to a client after their departure date.
Q: How much does the Panndorah Gift List Cost?
Q: How do we sign up?
Q: Is my agency featured on the service?
Yes, your company name is featured in the text.
Q: Can I have my own logo instead of Panndorah?
Yes, there is a one off non-refundable fee of £50 + VAT to arrange this click here to contact us.
Q: How do I access the Panndorah Gift List Service
Once you have signed up you will receive a link and password– we suggest creating a shortcut on your desktop to give you quick access.
Q: Is the service unique to my company?
You have your own unique access code per shop/office or individual homeworker. Once you have registered your company information in to the system, your details and client information fully complies with data protection (GDPR/ICO).
Q: How do I find my way around?
Once you have signed in and accessed ‘My Gift Lists’ there is a ‘Help’ section on the menu bar where you can view the video to help find your way around.
Q: How do I create a gift list?
Once you have signed in and accessed ‘My Gift Lists’ you can create a gift list easily, just follow the video to help you.
Q: Can I advertise local suppliers on a gift list?
Once you have signed up there is a section in ‘Useful Links’ to add ‘Recommended Suppliers’ which will remain constant on each gift list you create. If you are interested in arranging this please click here to contact us
Q: Is there a cost to advertise suppliers on a gift list?
You can decide what you want to charge your suppliers to advertise on your Panndorah app which can be an additional source of revenue for your business. A £35 + VAT fee will be charged to facilitate each individual advert added to your account. You will need to supply and proof all artwork: text, images & logos before this can be added.
Q: Is there an option to promote our business to the guests purchasing a gift?
Due to date protection you can no longer make contact with any perspective clients directly. However, when a guest purchases a gift for a couple they receive a payment receipt. At this point a number of operators and destinations are featured with the following message: Would you be interested in one of the holidays below? Contact us for more information. This will then feature: your company name with your contact details clearly visible.
Q: Suppose I still don’t understand how things work or get stuck?
click here to contact us or call our support number on 07779 282 108.
Client, Agent & Operator FAQ’s:
Q: Who creates a gift list?
The agent/operator creates a gift list from the templates and library items from their individual account.
Q: Is there a cost for a client to use the service?
There are no up-front charges for a client to use the gift list service. A £75 will be deducted from each client gift list created when the gift list is closed and refunded to the client.This fee covers the use of the app, email facility, security of the trust fund and credit card charges for any single payment transaction, up to the value of £199.
Q: How do clients view their gift list?
The agent/operator with forward a link with simple instruction to open the app.
Q: How do guests know how to buy a gift?
When the client opens the app in the manage section of ‘Our Gift List’ they can see ‘Get link for Friends’.
Q: How will the client know when they have received a gift?
An automated email is sent when a gift is purchased and this will also show on the app in the ‘Our Gifts’ section.
Q: How will the client know who has bought a gift?
The automated email shows who has purchased a gift. This – along with any message – will also show on the app in the ‘Our Gifts’ section.
Q: How does a client receive their refund?
Funds will be refunded by bank transfer directly in to the client bank account of their choice – bank details will be required when the account is closed.
Q: Are there any credit card charges?
There are no credit card charges for any combined items purchased up to the total value of £199.
Q: What happens if a guest is generous and spends more than £200?
Any combination of gift list items purchased to the value of £200 or more (in one single payment transaction) a 1% charge will be deducted from the refund total.
Q: Are there any additional charges?
No, there are no other charges applicable.
Q: When will a client receive the refund from their gift list?
Funds (minus any fees as advised above) will be refunded just after the client travel date.
Q: Can a client use funds to pay towards their balance?
All funds are only refunded once the client has travelled to avoid any fraudulent payments or money laundering issues.
Q: Is the money protected?
Yes, as long as a client has a ‘live’ booking all funds received are held in a Travel Trust account so the money is 100% protected by. click here to view Travel Trust details.
Q: Does a client have to do everything on the list?
We suggest the client only includes the things they want to do when away – if in doubt ‘leave it out’! It is always nice to thank guests for a specific item/experience.
Q: What happens if a client doesn’t receive enough to do any of the activities?
The gift list serves as a bank account to help pay for items the client has paid for as part of the booking or things they want to do when they are away. Any funds received are not physically attached to any specific item.
It would be useful to copy and paste the following FAQ’s to a client once a list has been set up on the app:
Client FAQ’s about ‘Our List’ on the app:
Q: How can I see my gift list?
Go to ‘Our List’ from the Home Screen and you will see all of the items on you list.
Q: Can I change anything on my gift list?
In ‘Our List’ there is a ‘manage’ tab. Here you can: Update your profile; Change profile images; edit list items.
Q: Can I change our photos?
Yes, you can change your destination photo and your couples photo. You just need to follow the instructions in the ‘manage’ section of ‘Our List’ where you can edit photos in.
Q: Can I change our gift items?
Yes you can change the number of items, the value and you can personalise the text. Just follow the instructions in ‘manage’ section of ‘Our List’ where you can edit gift lists items.
Q: Can I add new gift list items myself?
No, but if you contact the agent who has organised your gift list, they will be able to add extra items from a library infantry.
Q: How do I give the gift list link to friends and family?
In ‘Our List’ there is a ‘’manage’ tab here you can forward the ‘Get link for friends’ as well as a QR code.
Q: Can a guest just give us money?
Yes, if you view the link that you send to your guests there is a section at the bottom that allows them to make a donation amount of their choice.
Q: How can I find out more?
In ‘Our List’ in the ‘manage’ section there is an Introduction video to help use this app.
Q: What other information should I be aware of – supposing our honeymoon is cancelled?
In ‘Our List’ in the manage section you will find all the ‘Terms & Conditions’.
Client FAQ’s about ‘Our Gifts’ on the app:
Q: How will I know when I receive a gift payment?
You will be notified by email and this will also show on your App
Q: How will I know who has purchased a gift?
In the ‘Our Gifts’ section goes to ‘donations’. Here you can see who has purchased a gift, view any message they have left you and see what they have purchased.
Q: How do I know much I have received?
In the ‘Our Gifts’ section goes to ‘Financial Summary’. Here you can see who has purchased a gift, the amount paid/received and you can view the running total held in your account.
Client FAQ’s about ‘Share’ on the app:
Q: How can I thank my guests when they have bought a gift?
In the ‘share’ section you stay on top of your “thank-yous”. Here You can share some photos of you enjoying each gift with the friends who gave it and tick off each person in the list once you have sent them a thank you message, to help ensure nobody is missed!
Q: How does the ‘thank-you’ service work and can I send a photo of us enjoying the gift that was purchased for us
The ‘share’ section pulls through all your guests contact details and when you click on ‘share’ (below their contact information) it will find all of your socials and telephone platforms, so you can choose how you want to communicate with them. Here you can upload and send a photo of you enjoying your experience.
Client FAQ’s about ‘documents’ and ‘useful links’ on the app
Q: Can I add my own documents to the app?
Yes, you can add as many PDF documents as you wish.
Q: How do I add my own documents to the app?
Locate your PDF document – it is worth saving this to your home screen or desktop. Go to ‘documents’ and click on the + tab. Click on ‘Add a document’. You can then either drag a document across or select a file you want to upload in to the ‘Choose File’. You will need to name your document where it says ‘Label’. Once you are happy click on OK. when you close you will be able to see your shared document.
Q: Can I add my own links to the app?
Yes you can add as many links as you wish.
Q: How do I add my own links to the app?
Locate and highlight your URL in your browser and then copy. Go to ‘useful links’ and click on the + tab. Click on ‘Add a link’. Click ‘paste’ in to the ‘Web Address’. You will need to name the link where it says ‘Label’. Once you are happy click on OK. When you close you will be able to see your useful link has been added.
Q: When I am in a document, how do I get back to the the ‘shared documents’ page?
All you have to do is swipe from left to right on your mobile device or your iPad/tablet and it will take you back to the ‘shared documents’. If you are on your PC just click on the ‘X’ and it will take you back. From here you can get back to the home page.
Q: When I am on one of the specified links how do I get back to the ‘useful links’ page?
All you have to do is swipe from left to right on your mobile device or your iPad/tablet and it will take you back to the ‘useful links’ page. If you are on your PC just click on the ‘X’ and it will take you back. From here you can get back to the home page.
Q: I may have limited data on my device – is this a problem?
Not at all! Once the Go Travel Wallet is downloaded, saved and the content opened on a device, any documents (depending on the device being used) should be available to view both ‘online’ and ‘offline’.
Q: What happens if there are any changes when I am away?
As long as you are connected to the mobile network or WiFi, you will automatically receive an email advising then that you have a new document to view.
Q: Is there anything else I should be aware of?
The best advice we can give is making sure that Panndorah is saved on a homepage, home screen or desktop and opened on any of these devices so you can view the documents. We also suggest devices are fully charged where possible, you have installed the latest updates from their provider and that you have arranged sufficient data when travelling overseas – no different to making sure your passport is available and up to date when you travel. WiFi is widely used across the globe these days and is readily available at international airports throughout the world.
General instructions to open the app:
- If you click on the link provided (alternatively copy the link in to your search bar) or scan the QR code supplied you can open the app. From here you will be able to view all the current paperwork on your mobile phone, iPad/tablet or computer in the documents and useful links sections.
- If you open the link on your phone/iPad you can save the app to your home screen: you just need to touch this logo
then scroll down and ‘Add to Home Screen’. At this point you can rename the app if you choose to do so. You will then have full access to all of your documentation at your fingertips.
- If you open the link on your PC you can view or save to your desktop and/or print the details if you prefer to do this, although we are trying to encourage everyone to be more eco-friendly and not print!
- When you view a document or are in one of the links on the app, you just need to swipe from left to right to take you back to the shared documents and the home button. Alternatively use the back arrow on the left or the window chooser on the right of the footer (as seen here).
